Computer Repairs IT Sales - Coffs Harbour

 

 

1. INTRODUCTION

 

This document sets out the privacy policy of TechAddicts (Coffs) Pty Ltd (ABN: 55 620 200 348)  (referred to in these terms and conditions as 'we', 'us', or 'our').

 

 

 

We take our privacy obligations seriously and we've created this privacy policy to explain how we store, maintain, use and disclose personal information.

 

 

 

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

 

 

 

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

 

 

 

2. TYPES OF PERSONAL INFORMATION WE COLLECT

 

The personal information we collect may include the following:

 

• name;

 

• mailing or street address;

 

• email address;

 

• social media information;

 

• telephone number and other contact details;

 

• age;

 

• date of birth;

 

• credit card or other payment information;

 

• (for the purpose of providing services to you) login details including passwords for your computers, your equipment, software that you use to operate your business and third-party accounts;

 

• information about your business or personal circumstances;

 

• information in connection with client surveys, questionnaires and promotions;

 

• your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;

 

• information about third parties; and

 

• any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

 

 

 

3. HOW WE COLLECT PERSONAL INFORMATION

 

We may collect personal information either directly from you, or from third parties, including where you:

 

• enquire or engage us for services;

 

• enquire about or purchase goods from our business;

 

• contact us through our website;

 

• submit any of our online sign up forms;

 

• communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;

 

• interact with our website, social applications, content and advertising; and

 

• invest in our business.

 

 

 

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

 

 

 

We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

 

 

 

4. USE OF YOUR PERSONAL INFORMATION

 

We collect and use personal information for the following purposes:

 

• to provide goods, services or information to you;

 

• for record keeping and administrative purposes;

 

• to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;

 

• to improve and optimise our service offering and customer experience;

 

• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

 

• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);

 

• to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

 

• to consider an application of employment from you.

 

 

 

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

 

 

 

5. SECURITY

 

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

 

 

 

6. LINKS

 

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

 

 

 

7. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

 

If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

 

If you think that any personal information, we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

 

 

 

8. COMPLAINTS

 

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

 

 

 

9. CONTACT US

 

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the following email: info@techaddicts.com.au

 

 

 

Our privacy policy was last updated May 2020

 

 

 

Networks Repairs Antivirus Coffs Harbour

 

Some tips to try to protect your data when a fault or malfunction occurs:

 

 

 

Stop using your computer if there are clicking or grinding noises

 

Always run current and reliable antivirus software

Avoid auto repair utilities to fix data loss issues

Never restore a backup to the original system

Turn off the system but do not shut it down

Discuss the problem with us without booting/starting the computer

 

Data Protection

 

 

 

Protect the original data as much as possible and always have reliable back up’s in place, we recommend the backup rule of three:

 

 

 

One on the computer/device

Another on an external drive, and

A third copy tucked safely away in the cloud

 

 

If the day comes that you need your data back, it’s ready and waiting in perfect condition. If you suspect a data loss has taken place then don't access any of your backups until your system has a clean bill of health, as this could also compromise your backup!

 

Apple Upgrade Service Repair - Coffs Harbour

 

Tips & Tricks for Computer Troubles

Think it’s a little more than a simple repair or a health check needed? Sometimes computers can seriously malfunction or become victims of a cyberattack causing massive disruption to emails, critical systems, files, databases etc. This can often happen quite quickly and without any warning resulting in the potential loss of company or personal information and data.

 

It is critical to stop using the device as soon as you suspect data loss or corruption, give us a call as soon as it happens to discuss the best way to solve the problem and hopefully recover your precious data.

 

Laptop & Computer Service Repair - Coffs Harbour

 

Our Services

 

Needing help to configure your emails, software installation, or just need a general health check done on your computer? We offer a range of Services:

 

 

 

Computer setup and maintenance

Diagnostics and troubleshooting

System and hardware upgrades

Office 365 installation and migration

Data transfers and data recovery

Virus removal and protection

Email setup and configuration

Home wireless networks

Computer assembly

Parts and accessories

Out of warranty Apple repairs

Working from home or remotely – Setup, security, and configuration

 

 

 

 

Computer Technician - Coffs Harbour

 

Custom Built Desktops

 

Custom-built desktops provide a range of options for the more demanding needs of a business or a gamer. Custom-built desktop computers are also ideal for CAD/design, photo and video editing, high-end business use, and of course gaming.

 

 

 

When you choose a custom-built desktop computer you have the flexibility and option of choosing what parts are used in your computer including the case, motherboard, processor, memory, storage, video card, cooling solution and which operating system. At TechAddicts we happily cater for all the above and much more…

 

Software

 

Software is a very critical component of any computer and unlocks what your computer is capable of doing.

 

 

At TechAddicts we supply a large range of software including Webroot managed antivirus, Microsoft Office - Office 365, Office Home & Student, Office Home & Business and Microsoft Windows Operating Systems including Windows 10 Home and Windows Professional and much more.

 

 

Please feel free to give us a call to discuss your specific software needs.

 

Accessories

 

There are so many accessories that you can add to your computer to unlock new potential this includes monitors, keyboards and mice, headsets, webcams, gaming chairs and a heap of other cool stuff.

 

 

 

One of the most popular accessories we sell at TechAddicts are Gaming and Office Chairs! Not just any chairs though, Australia’s most comfortable and premium home office and gaming chair, ZQ Racing Chairs. They come in a variety of different options including different styles and colours. You can guarantee there is a chair to suit everyone’s needs.

 

 

 

Apple PC Upgrades and Repairs - Coffs Harbour

 

Hardware Accessories

Charging stations, cases, screen protectors and everything required to keep technology working safely in the hands of kids is what we are able to help with when it comes to accessories. Give us a call to discuss your specific accessories needs.

 

Custom Built Desktops

 

Custom-built desktops provide a range of options for the more demanding needs of a business or a gamer. Custom-built desktop computers are also ideal for CAD/design, photo and video editing, high-end business use, and of course gaming.

 

When you choose a custom-built desktop computer you have the flexibility and option of choosing what parts are used in your computer including the case, motherboard, processor, memory, storage, video card, cooling solution and which operating system. At TechAddicts we happily cater for all the above and much more…

 

 Custom Built Desktops

 

Custom-built desktops provide a range of options for the more demanding needs of a business or a gamer. Custom-built desktop computers are also ideal for CAD/design, photo and video editing, high-end business use, and of course gaming.

 

 

 

When you choose a custom-built desktop computer you have the flexibility and option of choosing what parts are used in your computer including the case, motherboard, processor, memory, storage, video card, cooling solution and which operating system. At TechAddicts we happily cater for all the above and much more…

 

 

 

 

 

Software

 

Software is a very critical component of any computer and unlocks what your computer is capable of doing.

 

 

 

At TechAddicts we supply a large range of software including Webroot managed antivirus, Microsoft Office - Office 365, Office Home & Student, Office Home & Business and Microsoft Windows Operating Systems including Windows 10 Home and Windows Professional and much more.

 

 

 

Please feel free to give us a call to discuss your specific software needs.

 

 

 

 

 

Accessories

 

There are so many accessories that you can add to your computer to unlock new potential this includes monitors, keyboards and mice, headsets, webcams, gaming chairs and a heap of other cool stuff.

 

 

 

One of the most popular accessories we sell at TechAddicts are Gaming and Office Chairs! Not just any chairs though, Australia’s most comfortable and premium home office and gaming chair, ZQ Racing Chairs. They come in a variety of different options including different styles and colours. You can guarantee there is a chair to suit everyone’s needs.

 

 

 

Software

 

Software is a very critical component of any computer and unlocks what your computer is capable of doing.

 

 

 

At TechAddicts we supply a large range of software including Webroot managed antivirus, Microsoft Office - Office 365, Office Home & Student, Office Home & Business and Microsoft Windows Operating Systems including Windows 10 Home and Windows Professional and much more.

 

 

 

Please feel free to give us a call to discuss your specific software needs.

 

 

 

 

 

Accessories

 

There are so many accessories that you can add to your computer to unlock new potential this includes monitors, keyboards and mice, headsets, webcams, gaming chairs and a heap of other cool stuff.

 

 

 

One of the most popular accessories we sell at TechAddicts are Gaming and Office Chairs! Not just any chairs though, Australia’s most comfortable and premium home office and gaming chair, ZQ Racing Chairs. They come in a variety of different options including different styles and colours. You can guarantee there is a chair to suit everyone’s needs.

Privacy Policy.

1. INTRODUCTION

This document sets out the privacy policy of TechAddicts (Coffs) Pty Ltd (ABN: 55 620 200 348)  (referred to in these terms and conditions as 'we', 'us', or 'our').

 

We take our privacy obligations seriously and we've created this privacy policy to explain how we store, maintain, use and disclose personal information.

 

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

 

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

 

2. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

• name;

• mailing or street address;

• email address;

• social media information;

• telephone number and other contact details;

• age;

• date of birth;

• credit card or other payment information;

• (for the purpose of providing services to you) login details including passwords for your computers, your equipment, software that you use to operate your business and third-party accounts;

• information about your business or personal circumstances;

• information in connection with client surveys, questionnaires and promotions;

• your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;

• information about third parties; and

• any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

 

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you:

• enquire or engage us for services;

• enquire about or purchase goods from our business;

• contact us through our website;

• submit any of our online sign up forms;

• communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;

• interact with our website, social applications, content and advertising; and

• invest in our business.

 

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

 

We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

 

4. USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

• to provide goods, services or information to you;

• for record keeping and administrative purposes;

• to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;

• to improve and optimise our service offering and customer experience;

• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);

• to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

• to consider an application of employment from you.

 

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

 

5. SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

 

6. LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

 

7. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information, we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

 

8. COMPLAINTS

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

 

9. CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the following email: info@techaddicts.com.au

 

Our privacy policy was last updated May 2020

 

 

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Telephone. 02 5626 5566

Remote IT Support Coffs Harbour
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TERMS & CONDITIONS   |   PRIVACY POLICY